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21 April 2021

Cleaning Checklist: Is your cleaning provider ticking all the right boxes?

Finding the right commercial cleaner for your premises can be time consuming and requires you to trust that provider in your business. There are standards in professional cleaning that businesses should expect. How does your cleaner stack up?

 

1. Correct industry experience

Experience and commitment to quality is a must for commercial cleaning. Newer cleaning businesses are often unable to meet the same high standard of service quality and delivery as more established commercial cleaners, as they do not have the ability to provide the necessary resources, operational procedures, and staff training.

CMBM have been providing quality commercial cleaning to Queensland businesses for over 15 years, and were named Outstanding Cleaning Company at the BSCAA 2019 Excellence Awards.

 

2. Comprehensive services

There is no one-size-fits-all option when it comes to commercial cleaning for your building. Each premises is unique: a busy office tower may require a cleaning crew each night as well as fortnightly abseil window washing, compared to a childcare centre, where frequent sanitisation misting and responsive maintenance repairs are essential. Likewise, a shopping centre or car dealership may require a mix of commercial cleaning, carpark sweeping, graffiti removal, and line marking.

Your commercial cleaning provider should be able to deliver your core cleaning requirements, whilst having the flexibility to meet more specific needs too.

 

3. Compliance with industry standards

A quality commercial cleaner will outline the cleaning protocol for your premises and what you can expect from them. They will also have strict processes around Workplace Health and Safety compliance.

A good indication that your provider is compliant with industry standards is if they hold an ISO Certification. CMBM are ISO Certified in Quality Management, Occupational Health & Safety Management Systems, and Environmental Management Systems, meaning we have stringent, industry standard processes embedded in our operations to ensure service excellence.

 

4. Reliability and emergency contact

Has your cleaner provided you with the details of who to call when there is an issue? Unplanned incidents such as l spills, sprinkler malfunctions, and storm damage can be difficult to manage without a reliable point of contact with your cleaning provider.

CMBM provides clients with a dedicated Client Services Manager (CSM) as your main point of contact, as well as access to our 24/7 Helpdesk, for peace of mind in emergencies. In the event your call is missed, we guarantee a 30-minute call back so you know when you can expect a response.

 

5.Transparency

Innovative technologies, such as client portals, provide transparency and clear lines of communication between you and your commercial cleaner.

CMBM use a Quality Management System (QMS) that is customised to your site’s requirements, so you can access job management, view reports, and schedule work at any time, giving you peace of mind that your cleaning is being completed to your requirements at all times.

 

CMBM ensure your premises is always cleaned to the highest of standards. Contact us on 1800 26 26 37 or at helpdesk@cmbm.com.au to find out how we can work with you.

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